FAQ

What size should I order?

Check our size guide. It's the actual garment measured flat, not your body. If you're between sizes, size up.

Do you offer exchanges if I get the size wrong?

Yes. You've got 30 days to exchange, and we cover postage both ways on a size swap. No argument, no fine print.

What's your return policy?

30 days from delivery. Get in touch and we'll sort an exchange or a return.

How much does shipping cost?

Free, tracked delivery on orders over $150. Flat-rate shipping applies to orders under that, the exact rate shows at checkout before you pay.

How long does delivery take?

Orders placed before 4pm AEST on a weekday go out the same day. Delivery time from there depends on where you are, metro addresses are quicker than regional and remote ones.

Do you deliver to regional and remote areas?

Yes, we ship Australia-wide. If you're in a regional or remote area, budget a bit more time for transit than a metro delivery.

What's the fabric?

200gsm combed cotton on the tees, 150gsm cotton on the Station Work Shirt. Combed cotton means the fibres are aligned before spinning, it holds its shape better than a cheaper knit and won't go thin after a few washes.

How do I care for it?

Wash cold, inside out. Skip the fabric softener, it breaks down the print faster than plain washing does.

What payment methods do you accept?

Secure checkout through Shopify, major debit and credit cards.

Can I pre-order something that's sold out?

Products marked "Coming Soon" aren't available to purchase yet. Leave your email on the product page and we'll let you know the moment it's back.

How do I get in touch?

Email info@alburydowns.com and we'll get back to you.