Refund policy
Refund & Exchange Policy
Last updated 23 August 2026. These policies apply to purchases made from Albury Downs Country Co. through alburydowns.com. Nothing on this page limits any right or remedy you have under the Australian Consumer Law.
The short version
- 30 days from delivery to return or exchange
- Wrong size? We cover the exchange postage both ways
- Change of mind? You cover return postage
- Faulty, damaged or incorrect item? We cover everything
Change-of-mind returns
We accept change-of-mind returns requested within 30 days of delivery, provided the item is unworn, unused, unwashed, in its original condition with tags and packaging, and accompanied by proof of purchase.
To start a return, email info@alburydowns.com with your order number and reason for the return, and wait for instructions before sending anything back. Unless the item is faulty, damaged or incorrect, you're responsible for return postage, and original shipping charges aren't refundable.
Size exchanges
Ordered the wrong size? Contact us within 30 days of delivery and we'll cover the postage both ways for a straight size swap on the same product, subject to stock availability. If we don't have your size in stock, we'll offer another product, store credit, or a refund.
Other exchanges
Want a different colour or product instead? Contact us within 30 days of delivery. Exchanges depend on stock availability. If we can't fulfil the exact swap, we'll offer another product, store credit or a refund. Return and redelivery postage is the customer's responsibility for these change-of-mind exchanges.
What's excluded
- Gift cards
- Personalised or custom-made product
- Worn, washed, altered or damaged items
- Items returned without original tags or packaging
Sale items remain covered by the consumer guarantees under the Australian Consumer Law.
Faulty, damaged or incorrect items
Email info@alburydowns.com with your order number, a description of the issue, and clear photos. Depending on your rights under the Australian Consumer Law, we may offer a repair, replacement, refund, or reimbursement of reasonable return postage.
Refund processing
Approved refunds go back to your original payment method once your return is received and assessed. Please allow several business days for your bank or payment provider to process it.
Contact us
For questions about an order, a return, or these policies, email info@alburydowns.com.